SAILING FAQs
In the event of a Typhoon Signal No. 3 or a Red Rainstorm Warning or higher being issued by the Hong Kong Observatory, the sailing will be cancelled. Please check with the Hong Kong Observatory for the most updated information.
If you have made a booking through our official website, please kindly email or call us with your booking confirmation number. This will allow us to assist you in rescheduling your trip or processing a full refund, as per your preference.
For customers who have booked through other channels, we kindly request that you contact the respective agent or platform for further assistance and guidance.
Please give our booking team prior notice of any dietary restrictions by calling: +852 2116 8821
VOUCHERS FAQ
To redeem a gift voucher or experience, an advance reservation is required and the original voucher must be presented prior to boarding the boat.
Vouchers feature a unique reference code that must be quoted at the time of booking and redemption. The voucher is non-refundable, non-transferable, and cannot be exchanged for cash. No change or credit will be given. The unique code may only be redeemed once.
Vouchers are valid 48 hours after purchase.
Vouchers are valid for 12 months after purchase. However, monetary vouchers cannot be redeemed on New Year’s Eve or Chinese New Year.
No, vouchers are not redeemable with other offers and discounts.